Returns and exchanges

Every piece is handcrafted, so we work hard to make sure what you receive looks just like it does in the photos. If something isn't right when it arrives, we'll fix it.

What we accept

• Damaged or wrong item: full replacement or refund. Send a photo within 48 hours of delivery and we sort it out.
• Doesn't look as expected: exchange for store credit within 7 days of delivery. The piece must be unworn, in its original packaging.
• Sizing problems (rings, bangles, anklets): free resize for the original buyer, within 14 days. Bring the piece to the shop or ship it back at our cost.

What we don't accept

• Custom orders. Because they're made to your specifications, custom pieces are not returnable. We'll always show you photos before dispatch — if anything looks off, we adjust before you pay.
• Pieces that have been worn or show signs of use.
• Earrings and nose pins — for hygiene reasons. (Damaged-in-transit cases are still covered.)
• Sale or clearance items, unless they arrived damaged.

How to start a return

1. Message us on WhatsApp with your order number and a short note.
2. For a damaged item, attach a photo of the piece and the packaging.
3. We send a return slip (free of charge for our errors). For exchanges, you ship the piece to our Solapur address.
4. Once we receive it, refunds go to the original payment method within 5 working days; store credit appears within 1 day.

Refund timeline

• UPI / cards / netbanking — 5 working days from when we receive the piece.
• Cash on Delivery orders — refunded by UPI to a phone number you confirm; same 5-day window.
• Store credit — applied immediately on receipt.

Questions

Returns are rare, and Sheetal handles each one personally. If anything in this policy is unclear, message us on WhatsApp.